NÖLB ) Zakirova, Yana: Customer Relationship Management as a Key Component of Sales Strategy in Business to Business. - [Wiener Neustadt] , 2012. - II, 80 Bl. : graph. Darst. ( Kollat: II, 80 Bl. : graph. Darst.)Wiener Neustadt, FH-Master's programme Business Consultancy International, Masterthes., 2012
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