NÖLB ) Guevara, Pilar: Reverse logistics: product return handling and the company´s customer-service and sales-department´s influence on this process. - [Wiener Neustadt] , 2013. - V, 94 Bl. : graph. Darst. ( Kollat: V, 94 Bl. : graph. Darst.)Wiener Neustadt, Masterstudiengang Business Consultancy International, Masterarb., 2013
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